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Player Tickets

Players can create tickets from the storefront — for example, if an item was not delivered after a purchase.

Where to find​

Admin panel → your store → Support

How to work with tickets​

  • Ticket list — status (open / closed), subject, date
  • Open a ticket — conversation with the player, status, priority
  • Reply — the owner or a support staff member writes a reply, the player sees it in their account
  • Close — the issue is resolved, the ticket is marked as closed